FREQUENTLY ASKED QUESTIONS
Where are we located?
We have two locations in Miami: one at Dadeland Mall (south Miami) and another one on 359 Miracle Mile (expected to open in May 2021).
Do you ship countrywide?
Of course we do! Including raw/frozen cuts, suckling pigs…etc. If the product is on our website it means we ship it!
What is your policy on Returns & Cancellations after I've received my order?
LA JAMOTECA accepts returns within 10 days from the purchasing date or minimum of 80% of the product's original weight.
If you have received your order and there is something missing or incorrect, please get in touch with us (phone or email) for support. Have your order number handy.
Do you take orders on the phone?
Our team is totally trustworthy, but there is information that only you must know (credit card details, for instance), so all orders must be placed online. No exceptions.
Can I pickup my order at the store?
Yes you can! Just make a note on your order indicating where and when, and it’ll be ready to pick up. Again, please, have your order number handy at pickup.
Can I add items to an order I have already placed?
Once an order has been submitted, our system is unable to accommodate the addition of new items: if you want to add new items, please, place a new order and let us know, so we can refund you the new shipping cost (in case there is any shipping charge).
Can I change my shipping address once an order is already placed?
Absolutely, we are more than happy to change your shipping address if necessary. Please contact firstname.lastname@example.org and we will update your shipping address for you. In the event that your shipping address is changed, you will receive a new tracking number.
CUSTOMER SERVICE INQUIRIES
I have product questions, how do I reach someone?
Feel free to reach us out by phone but, please, keep in mind we may be helping other customers at the store. If we don’t take your call, please direct all inquiries to email@example.com and a member of our team will respond as soon as possible.
I need to order products for a specific delivery day, how do I make that happen?
Just add a note on “Comments/notes” at checkout and we’ll follow your instructions!
Can I include a personal note on my order?
Absolutely! Same as before: please ensure that you add your gift note on the checkout page. The option to add a gift note is located in “Comments/notes”, at checkout.
Can I apply a coupon/promotion to an order I've already placed?
Unfortunately, we are unable to retroactively add a coupon to an order already placed.
When will my order ship?
We commit to ship all web orders within 24hours from Monday through Thursdays. Orders placed over the weekend will ship the following Monday.
How much are shipping costs?
You can check and select the shipping service at checkout, so you’ll know exactly the cost and transit time even before placing your order.
All of our shipment rates are determined by UPS based on distance and weight of the products. Shipping costs are not set by La Jamoteca.
Also, shipping is free on all orders over $200 within the US. Please select the free shipping selection in the checkout cart after entering your shipping address, if applicable.
Will my frozen items ship with dry ice?
Yes! All frozen items will ship with multiple ice packs and dry ice. Please note, dry ice may evaporate before you receive your shipment.
Do I need to be home to receive my order?
Yes, please be home to accept your UPS delivery. We are unable to offer credits or returns on orders that were not deliverable and subsequently temperature abused.
My product is smaller than the advertised average weight. What should I do?
We try our best to ensure every cut is within our advertised weight range but, please, remember these all are artisanal/natural products, so sizes may vary. If you receive a piece of meat that falls outside of our advertised weight range, please email us for assistance.